Cancellation and Refund Policy

General

1. When you purchase services electronically through the Nirenga platform, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation with regard to the sale of the services they purchase.

Digital Service and Right of Withdrawal

The products sold on Nirenga are AI video production credits that qualify as digital content. Pursuant to Law No. 6502 and sub-paragraph (ğ) of Article 15 of the Distance Contracts Regulation:

"The right of withdrawal cannot be exercised in contracts relating to services performed instantly in electronic form or intangible goods delivered instantly to the consumer."

Since purchased credit packages are added to the account immediately upon payment confirmation, they fall outside the scope of the right of withdrawal.

Cases Eligible for a Refund

Refunds will be considered in the following cases:

• Technical failure: If the purchased credits cannot be used at all due to a technical problem caused by the platform.
• Duplicate payment: If more than one payment is collected for the same transaction, the excess amount is refunded.
• Failure to provide the service: If the Seller is unable to provide the promised service in any way.

Refund Process

1. To request a refund, send an e-mail to info@nirenga.com with your user information and purchase details.
2. Your request will be evaluated within 72 hours at the latest.
3. If the refund is approved, the payment is returned to the same payment method (bank account).
4. The time it takes for credit card refunds to appear on your account is at the discretion of the relevant bank (usually 5–10 business days).

Cases Not Eligible for a Refund

• The purchased credits have been partially or fully used.
• The video production process has been started (credits have been deducted).
• Problems caused by the user's own fault (incorrect script, inappropriate content, etc.).
• Credits granted free of charge through a promotional code or campaign.

Unauthorized Use of a Credit Card

If, after the service has been purchased, it is determined that the credit card used by the buyer for payment was used by unauthorized persons and the relevant bank does not pay the product price to the seller, the unused credits in the buyer's account will be cancelled.

Default

If the buyer defaults when making payments by credit card, the buyer accepts, declares and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank.

Contact

You can submit all your requests regarding refunds and cancellations through the following channels:

• E-mail: info@nirenga.com
• Web: https://nirenga.com/en/contact